Changes have been applied to the John Hancock carriers in SureLC to align with the carrier's separate product channels. Each product channel has separate processing centers at John Hancock. The changes will ensure requests are handled by the respective divisions at John
Hancock.
We'll be rolling this out in 2 phases allowing you time to transition to the John Hancock carrier's that will be supported going forward.
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WHICH CARRIERS WILL BE AFFECTED:
- Carriers that will be
RENAMED:
- 65838 John Hancock Life Ins Co (USA)
(Will be RENAMED to: John Hancock (Life))
- Carriers that will be RETIRING:
- 93610 John Hancock Life & Health Ins Co
- 65099 John Hancock Life Ins Co
- 86375 John Hancock Life Ins Co Of New York
- 90204 John Hancock Variable Life Ins Co
- NEW Carriers ADDED:
- 100432 John Hancock (LTC Servicing Only)
- 100431 John Hancock (Annuity Servicing Only)
- NO-CHANGES:
- 100200 John Hancock (Simple Term with Vitality)
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WHEN WILL THE CHANGES TAKE EFFECT:
The new carriers have already been added. Please feel free to begin using them
today.
The re-named and retiring carriers will be completed Monday 5/20/2024
PLEASE NOTE: If you are currently using any of the retiring carriers please process any pending requests prior to Monday 5/20/2024. After that date, requests will need to be initiated under the corresponding product channel.
If your agency markets John Hancock's Fixed Life & Variable Life products, please ensure you have "John Hancock Life Ins Co (USA)" setup in your account. This will ensure the transition on Monday is seamless.
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LTC RIDERS:
LTC Rider products are linked to LIFE Products. Please use the LIFE carrier to produce related LTC Acknowledgement forms.
- LTC Riders: Use "John Hancock Life Ins Co (USA)" / "John Hancock (Life)"
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VARIABLE PRODUCTS:
Variable products are managed under the respective product channel. Both Fixed & Variable requests use the same application.
- Variable Life: Use "John Hancock Life Ins Co (USA)" / "John Hancock (Life)"
- Variable
Annuity: Use "John Hancock (Annuity Servicing Only)"
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NEW YORK REQUESTS:
In addition, both non-NY and NY
requests can now be generated under the same carrier for all business channels. John Hancock uses the same forms for non-NY and NY requests......Going forward there's no need to create a separate request under the New York issuing company "John Hancock Life Ins Co Of New York".
The state selection will now include NY under all of the following carriers:
- 65838 John Hancock
(Life)
- 100432 John Hancock (LTC Servicing Only)
- 100431 John Hancock (Annuity Servicing Only)
PLEASE NOTE: Effective Monday 5/20/2024 the carrier listed as "John Hancock Life Ins Co Of New York" will be retired in SureLC.
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If your Agency does not market John Hancock please disregard this notice.
If you need any assistance, send responses to our Support Team at support@surancebay.com
