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Starting on Monday, June 15, all contracting requests that you submit to Prudential (IMO ANNUITIES) through SureLC will be electronically delivered directly to SuranceBay's Onboard.

If your agency previously asked SuranceBay to disable the DataLink integration so that Prudential (IMO ANNUITIES) requests would be sent by email instead, that email option will now be turned off. Going forward, those requests will be submitted through Onboard.

If your agency has kept the default DataLink setup, requests will continue to reach Prudential electronically — now through Onboard.

What This Means for You

Nothing changes in how you work. You'll submit Prudential (IMO ANNUITIES) contracting requests in SureLC exactly as you do now. The improvement happens behind the scenes. Your requests simply get to Prudential faster and more reliably.

Want the full details? We've updated our support article with everything you need to know — supported request types, delivery timing, and status updates. Read it HERE.

If you have any questions, our team is happy to help at [email protected].

Thank you for being a valued SureLC customer.