Electronic upload of appointment request paperwork to integrated carriers was temporarily suspended from Monday at 2:49 pm ET until Wednesday at 8 pm ET.  All appointment requests for the integrated carriers that had been processed during that window of time were uploaded once the suspension was removed.  Please note that this may cause some delays in processing those requests at the carriers.

 

Some appointment requests processed from Sunday to Wednesday were submitted to carriers without the proper signatures, and in some cases with incomplete data.  This problem affected ALL types of requests and carriers, submitted via email or electronically via integrations.

 

These problems were fixed in the SureLC updates applied on Tuesday and Wednesday.  As stated above, all requests for integrated carriers that were processed before the fix was applied were automatically reprocessed and submitted to the carriers starting Wednesday night.

 

However, any requests that were EMAILED to either the carrier or to your agency may need to be reprocessed by your agency if the original submission was missing any required data or signatures.  There are no additional charges for reprocessing these requests.

 

Some appointment requests for Banner Life and William Penn were submitted to the carrier with missing forms.  This problem was fixed today (6/14/19) at 8 am ET.  We are currently working to identify the processed appointment requests that were affected by this bug.  We plan to reprocess the ones that were electronically submitted via the integration on your behalf.  However, any that were EMAILED may need to be reprocessed by your agency if they were missing any forms.  There are no additional charges for reprocessing these requests.

We sincerely appreciate your patience and thank you for your continued business and partnership.