In an effort to keep info current in SureLC, an update is being planned that will automatically mark appointment requests as "Discarded" after they have sat in the BGA or Producer stage and not been updated
for a certain length of time.
CLICK HERE to answer a brief survey about how long your agency prefers to wait before stagnant appointment requests that have not been processed should be discarded.
If you'd like to learn more about Discarding and Un-Discarding appointment requests, read this support article.